Don’t be controlled by your emails!
Over the last two weeks, I had a number of clients and readers asking me a VIQ, a very important question: how do you stop the email madness? They’re bombarded with emails and their inbox is taking on a life of its own. One of my clients was happy to share her story of how we got her to become the master of her emails, rather than email dedicating her life.
Let me introduce you to Amanda*. She is leading a service team based over 3 different continents and due to the time zones, the team has to operate via email as one communication channel. Very often, the team copied Amanda into the email as an FYI. With over 12,000 emails just in the inbox, more in the subfolders, there was a lot of information sitting around – often doing nothing.